For many users, software often isn't really appreciated until you don't have it. In this day, its constant availability has become a given, but, of course, 100% availability isn't really a reality. That is why when high-profile systems, like Netflix or AWS, have outages, it makes national news. Most of us don't work on systems that garner national user bases, but our users are just as important. So, we work hard to reduce system outages.
Where do problems arise that cause system outages? What can be done to improve processes to reduce system outages?
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