While enterprises have been closely watching the latest Machine Learning (ML) innovations over the past few years, the time has arrived to stop watching and start implementing this transformative technology. A recent study found that 48 percent of companies using ML has said that the top benefit is profitability, but the benefits go even beyond just making additional revenue! ML applications like chatbots can also improve the customer experience and reduce employee workload.
When we think about how the nature of communication has changed over the years, apps like Facebook Messenger, WhatsApp, and Slack instantly come to mind. There’s clearly a shift in the way we share things with others — messaging apps surpassed social media in active users as early as 2015! We’re getting more comfortable with communicating like this in our personal lives every day. And now, we’re starting to expect the same services from businesses we buy from. However, corporations often aren’t up to date in new trends.
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