Understanding the mind of a customer is essential for any product or service designer. True, some designers can perceive what their customers need or want, but in the era of artificial intelligence, augmented cognition, and "thinking" designs, intuition isn’t enough. With this practical guide, you’ll learn how different regions of the human brain create multifaceted and multi-model experiences. Once you grasp this concept, you’ll not only learn how to collect the right data that customers need to understand an experience, but also how to put that data to the best use.
from New: All Things O'Reilly https://ift.tt/2LQJQGq
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