It’s still too early to question whether a random conversion you had online was with a real person or with a chatbot. But it’s an undeniable fact that chatbots are becoming present everywhere. Businesses use them for customer service, marketing, and lead generation. There are even chatbots out there that do nothing but entertain and engage you.
The chatbot market is growing rapidly at a compound annual rate of 24.3%, and it’s expected to reach $1.25 billion by 2025. Propelled by the development of machine learning, the same tech that is pushing the limits in every other field, there seems to be no stopping or slowing down of the rise of chatbots. Here are the industry trends that will dominate this year.
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