Businesses are built on processes, and the good ones help you win. Others, like shadow IT, can hurt you if they aren’t tamed. Implementing DevOps best practices to improve your “true” IT organization — and other business units — can help you do that.
If you’re unfamiliar with shadow IT, it’s when business people contract an outside company to implement needed business applications or services normally handled by your IT department. Business people usually do this because they have an immediate need, but IT has told them their project can’t be started for several months. I gave a rundown of the history of this phenomenon in a past blog post as part of my two-week sprint series.
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