Sunday, December 27, 2020

How Android Version 11 Can Help Businesses Upscale Customer Experience

In the midst of the pandemic crisis, messaging and timely communication with customers is of utmost importance to businesses of all scales. Going digital is hence not the all-in-one solution; rather, keeping tabs on advancements and embracing them is what will help keep businesses afloat. In this article, we will have a look at the features of the latest Android version that will help businesses to level up their customer acquisition and retention game.

1. Enhanced Messaging 

The latest Android version, 11, has come out with chat bubbles that hide ongoing conversations inside the bubbles on the screen. To introduce flexibility, android has rolled-out a dedicated chat section on the notification bar, which is supposed to offer instant access to all the ongoing conversations you are having. With the capabilities of sending images while chatting through the notification bar, businesses can improve their customer experience, reducing their overall time to resolve consumer complaints.



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