It was October, and we'd just wrapped up another release of our product. Whenever a release goes out the door, our Product team works to make sure that our Account Managers understand which of their customers' requests made it into the product, enabling them to close the loop and notify their customers of the great news. Because what's the point of implementing a customer's request if the customer never hears about it?
The problem was that we stored our customer requests in one tool (Salesforce), our feature backlog in another tool (Targetprocess), and the Epics that contain the actual work that got coded into each release in yet tool (Jira).
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