In the era of digital transformation, the saying “the only constant is change” has never been truer. Change is happening throughout the organization, and remote support is no exception.
Over the past 10 years, remote support technology has come a long way. It’s no longer enough simply to provide technicians with the ability to securely access an end user’s computer from a remote location and gain access to its desktop or shadow the user’s session. Today, most remote control solutions offer a wide range of additional features that not only make remote support more effective and efficient but also improve the overall experience for the end user.
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