We all are familiar with chatbots now, and we all have used them some time in our lives. It’s a basic practice of automating customer support on the website using a chatbot. Similarly, there has been an advancement in automation these days, i.e. a voice bot. Voice bot is quite new for businesses right now. Still, many of us don’t know how it works! But in fact, it is the same as a chatbot. Only the way of operating it differs.
Voice bots are automated programs powered by artificial intelligence that enable a user to have a conversation in a natural language and acts like a human. Voice bot functions with voice. During the conversation, the user might reply in any accent and with multiple queries. Voice bots are trained to handle all kinds of user queries.
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